Privacy Policy

Introduction

At Brainbidder, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our AI-powered chart analysis indicator on TradingView.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

Information We Collect

We collect information that you voluntarily provide to us and information that is automatically gathered when you use our services.

2.1 Personal Information

When you register for an account, fill out a lead form, or contact us, we may collect:

• Full name
• Phone number
• Email address
• TradingView username

2.2 Payment Information

When you make a purchase, payment information (such as credit/debit card details, UPI IDs, or net banking credentials) is collected and processed directly by our third-party payment processors. Brainbidder does not store your complete payment card details on our servers.

2.3 Usage Data

We automatically collect certain information when you visit our website, including:

• Pages visited and navigation patterns
• Click behaviour and interaction data
• Time spent on pages
• Referral source and exit pages

2.4 Device Information

We may collect technical information about your device, including:

• Browser type and version
• Operating system
• IP address
• Device type (desktop, mobile, tablet)
• Screen resolution and language preferences

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI-powered chart analysis indicator and related services
• Payment Processing: To process your transactions and send you related information, including purchase confirmations and invoices
• Alerts & Notifications: To send you trading alerts, system notifications, and important updates about your account or our services
• Communication: To respond to your enquiries, provide customer support, and send you product updates and announcements
• Analytics: To analyse usage patterns, monitor trends, and improve the user experience of our website and services
• Marketing: To deliver targeted advertisements and measure ad performance (with your consent, where required)

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. These technologies help us understand how you use our services and enable us to improve your experience.

4.1 Google Analytics

We use Google Analytics (tracking ID: G-8CLM9DYEVF) to collect anonymous usage data, including page views, session duration, bounce rates, and demographic information. This data helps us understand how visitors interact with our website and improve our content and services.

4.2 Facebook Pixel

We use the Facebook (Meta) Pixel to track conversions from Facebook ads, build targeted audiences for future ads, and remarket to people who have already taken actions on our website. The Pixel collects data such as page views, purchases, and other interactions to optimise our ad campaigns.

4.3 Essential Cookies

We use essential cookies that are necessary for the basic functioning of our website, including session management, security, and remembering your preferences. These cookies cannot be disabled without affecting the functionality of our site.

Third-Party Services

We work with trusted third-party service providers to deliver our services. These providers may have access to certain personal information in connection with the services they perform on our behalf:

• TradingView: Our indicator is delivered and accessed through the TradingView platform. Your TradingView username is required to grant you access to the Brainbidder indicator
• Payment Processors: We use secure, third-party payment gateways to process all transactions. Your payment details are handled directly by these processors in compliance with PCI-DSS standards
• Google Analytics: Used for website traffic analysis and user behaviour insights
• Facebook / Meta: Used for advertising, conversion tracking, and audience building through the Facebook Pixel

We recommend reviewing the privacy policies of these third-party services to understand how they handle your data.

Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure storage of personal information with access controls
• Regular security reviews and updates
• Limited employee access to personal data on a need-to-know basis

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:

• Account data is retained for the duration of your active subscription or account
• Transaction records are retained as required by applicable tax and accounting laws
• Usage and analytics data may be retained in anonymised form for analytical purposes

Upon your request, we will delete or anonymise your personal data within a reasonable timeframe, unless we are legally required to retain it.

Your Rights

You have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Correction: You can request that we correct any inaccurate or incomplete personal data
• Right to Deletion: You can request that we delete your personal data, subject to certain legal exceptions
• Right to Opt Out: You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us directly
• Right to Data Portability: You can request your data in a structured, commonly used format

To exercise any of these rights, please contact us at hello@brainbidder.com. We will respond to your request within 30 days.

Children's Privacy

Brainbidder's services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@brainbidder.com so we can take appropriate action.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email if the changes are material
• Post a notice on our website highlighting the changes

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

We are committed to resolving any privacy-related concerns and will respond to your enquiry as promptly as possible.